we are committed to ensuring your satisfaction with every purchase. Our Returns and Refund Policy is designed to provide you with peace of mind when shopping with us.
Returning your purchase
Timeframe
You may return items purchased from Ithira Store within 3 days from the date of delivery. Please ensure that the items are unused, in their original condition, and with all original tags and packaging.
How to Initiate a Return
Contact Us: Reach out to our customer support team at sales@ithira.co.ke within the 3-day return window to initiate the return process.
Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return in your email. This will help us process your request more efficiently.
Wait for Instructions: Our customer support team will provide you with instructions on how to return the item, including the return address.
Return Conditions
- Items must be unused, in their original condition, and with all original tags and packaging.
- The return must be initiated within 3 days from the date of delivery.
- Items must be returned with a copy of the original invoice or receipt.
Receiving a refund
Timeframe
We understand the importance of a timely refund process. Once we receive and inspect your returned item, we will initiate the refund within 3 business days.
Refund Method
Refunds will be processed using the original payment method used for the purchase.
Non-Refundable Items
- Gift vouchers/cards are non-refundable.
- Certain sale items may not be eligible for a refund.
Exchanges
If you wish to exchange an item, please initiate a return and place a new order.
Contact Us
If you have any questions or concerns about our Returns and Refund Policy, feel free to contact our customer support team at sales@ithira.co.ke. We’re here to assist you.
Thank you for shopping at Ithira Store. Your satisfaction is our priority!